Terms & Conditions

Effective Date: 03 June 2026

Welcome to Cinnamon & Co.. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website or services.

1. Acceptance of Terms

By accessing this website, creating an account, or purchasing products from Cinnamon & Co., you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of our website and services immediately.

2. Products and Services

We strive to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate.

However, we do not guarantee that:

• Product descriptions are error-free.

• Colors displayed on screens perfectly match actual products.

• Product availability will always remain unchanged.

We reserve the right to modify, discontinue, or update products without prior notice.

3. Pricing and Payments

All prices displayed on our website are shown in the applicable currency and are subject to change without notice.

We reserve the right to:

• Correct pricing errors.

• Refuse orders affected by pricing inaccuracies.

• Cancel transactions if payment cannot be verified.

Accepted payment methods are displayed during checkout.

All payments must be successfully authorized before an order is processed.

4. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

Cinnamon & Co. reserves the right to:

• Reject any order.

• Limit quantities purchased.

• Cancel orders suspected of fraud or misuse.

• Request additional verification before processing an order.

5. Shipping and Delivery

We aim to dispatch orders promptly; however, delivery times are estimates only.

We are not responsible for delays caused by:

• Courier services

• Customs procedures

• Weather conditions

• Public holidays

• Events beyond our control

Risk of loss transfers to the customer once the order has been delivered to the shipping address provided.

6. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Customers are encouraged to review our policy before making a purchase.

Certain products may not be eligible for return due to hygiene and safety reasons.

7. Product Usage

Customers are responsible for using products according to provided instructions.

Before using any skincare or cosmetic product:

• Review ingredient information carefully.

• Conduct a patch test where appropriate.

• Discontinue use if irritation occurs.

• Consult a qualified healthcare professional if necessary.

Cinnamon & Co. is not liable for adverse reactions resulting from misuse, allergies, or failure to follow product instructions.

8. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Trademarks

• Product names

• Images

• Graphics

• Text

• Website design

• Marketing materials

is the exclusive property of Cinnamon & Co. or its licensors.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

9. User Accounts

If you create an account on our website, you are responsible for:

• Maintaining account confidentiality

• Protecting login credentials

• Restricting unauthorized access

You agree to notify us immediately if you suspect unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

10. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.

• Attempt unauthorized access to our systems.

• Distribute malware or harmful software.

• Interfere with website functionality.

• Engage in fraudulent transactions.

• Misrepresent your identity or information.

Violation of these Terms may result in account suspension, legal action, or both.

11. Limitation of Liability

To the maximum extent permitted by law, Cinnamon & Co. shall not be liable for:

• Indirect damages

• Incidental damages

• Consequential damages

• Loss of profits

• Business interruption

• Data loss

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Disclaimer

All products and services are provided on an "as available" and "as is" basis.

While we strive for accuracy and quality, we make no guarantees regarding:

• Continuous website availability

• Error-free operation

• Compatibility with all devices

• Uninterrupted service

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of information as described in our Privacy Policy.

14. Wholesale & Business Orders

Wholesale, distribution, private label, and business-to-business transactions may be subject to separate agreements and commercial terms.

For business inquiries, please contact:

Email: partnership@cinnamonandco.co.uk
WhatsApp: +44 2045 690224

15. Force Majeure

Cinnamon & Co. shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Government actions

• Strikes

• Supply chain disruptions

• Pandemics

• Internet outages

16. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on our website.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Customer Support

Email: hello@cinnamonandco.co.uk
WhatsApp: +44 2045 690224

Strategic Partnerships & Wholesale Inquiries

Email: partnership@cinnamonandco.co.uk
WhatsApp: +44 2045 690224

Office Hours (UK Time)

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Thank you for choosing Cinnamon & Co. – Luxury Skincare & Cosmetics.